FAQ

Is Sweetest Moments' products Halal?

At this moment, Sweetest Moments Malaysia is not certified Halal by JAKIM and we are in the process of obtaining the Halal certification. However, our food production processes are in accordance to the Halal compliance. Sweetest Moments Singapore is certified Halal by MUIS. 

When should I place my order? 

Please place your order online preferably 4 days before your celebration date. 

Do you deliver? What are your delivery time slots? 

Please visit https://smcelebrate.com/pages/delivery-returns. 

What time can we pick up from your shop?

Please visit https://smcelebrate.com/pages/delivery-returns. 

Do you deliver to my location?

Delivery is free (or chargeable at RM25 if order is less than RM300) for locations within 30km driving distance from our shop. If your location is just slightly further away, just WhatsApp us to check out the additional charges payable. 

How to check if your location is within the 30km driving distance?

At the 'Cart' page (with at least 1 item in cart), please choose the option of 'Local Delivery'. Key in the postal code of the delivery location and you can check if delivery is available to your location. 

How do I make payment for my order? 

There are 2 modes of payment:

1. Credit Card (Visa / MasterCard)

2. Bank Transfer 

How do I place an order?

For payments to be made via credit cards, please place order online:

Step 1: Add items to the cart.

Step 2: Click on 'Cart' and check that all items are in place. (If you make any changes to the quantity, remember to click on 'Update Cart'.)

Step 3: Click on 'Store Pick Up' or 'Local Delivery'. Choose the location, date & time and click on 'Checkout'. 

Step 4: Fill in your contact details, delivery address and billing address.

Step 5: Choose the mode of payment and click on "Complete Order".

Step 6: You will then receive an email confirmation of your order. 

So what about the personalised announcement card? 

Yes, our personalisation service is free and the card is free. Once you receive the email confirmation of your order, please reply to the email with the following information:

- Choice of announcement card design (For personalised BabyCards, please visit https://smcelebrate.com/pages/babycard-designs.)

- Photo 

- Information that you wish to display on the card.

We will then email you a preview of the card for your perusal before we proceed to print.