Delivery & Returns

Pick Up Location

• 42 Jalan SS21/58, Damansara Utama, 47400 Petaling Jaya, Selangor (beside Baskin Robbins)

Pick Up Hours

• Daily between 9am to 11am

 

Delivery Location

• Anywhere within 30km driving distance from our Uptown Damansara shop.
• For further locations, please check with us via WhatsApp. 

Delivery Hours

• 10am to 1pm or
• 2pm to 5pm

Delivery Charges

• Free delivery to one location within PJ & KL for purchases over RM300
• For purchases below RM300, a delivery charge of RM25 per location applies.

 

Delivery Capacity

• As delivery slots are limited, please ensure that you place your order early. 
• Sweetest Moments reserves the right to reject or reschedule your delivery if all delivery slots are fully booked. Customers will be duly informed if such situations arise. 

 

Returns

• All purchases are deemed to be satisfactory and accepted by the recipient upon delivery or pick up. No requests for refunds or exchanges will be allowed. 
• For deliveries, please ensure someone is available to receive the purchases at the listed address. In the event that nobody is around to receive the products, they will be returned to our office. 
• If delivery is returned to our office due to the absence of a recipient, delivery charges will not be refunded. 

 

Amendments & Cancellation Charges

• No amendments can be made to orders 2 days prior to the delivery or pick up date. 
• As our products are personalised for you, in the event that any purchase is cancelled, the following charges apply:
• 100% of the total purchase price if notice is less than 48 hours
• 50% of the total purchase price if notice is less than 72 hours
• RM50 if notice is more than 72 hours.